Shipping policy

All our handmade Moroccan pieces are crafted and shipped directly from the Atlas Mountains, Morocco. Each creation is made by skilled Amazigh women artisans using ancestral techniques that preserve Morocco’s rich cultural heritage.

Handwoven Rugs (Zrabi):

Processing time depends on the size and design of each rug.

Since every piece is 100 % handmade by talented Moroccan women, it usually takes 1 to 4 weeks to complete your order with exceptional attention to detail.

Handmade Poufs:

Processing time is approximately 1 week before shipment.

We offer free worldwide shipping  via trusted international couriers FedEx or DHL to ensure your order arrives safely and on time.

Estimated Delivery Time: 3 to 8 business days after dispatch.

A tracking number will be sent to your email once your order has been shipped.

Shipping is completely free to all countries worldwide — no additional costs at checkout.

 Packaging

Every rug and pouf is carefully cleaned, folded, and wrapped in eco-friendly packaging to ensure it arrives in perfect condition.

We take great care in preparing each order with respect for the product and the environment.

Please note that delivery times may vary slightly due to customs inspections or high-season demand.

We always do our best to guarantee a fast and smooth delivery experience.

If you’d like a custom size, color, or pattern, please contact us before placing your order — we’ll be happy to create a personalized piece just for you.

Buyers are responsible for any customs duties, import taxes, or local fees that may apply once the item arrives in their country.

Each rug and pouf is a unique handmade work of art.

Slight variations in color, texture, or pattern are natural and reflect the authenticity of Moroccan craftsmanship.