Refund policy
We accept returns within 30 days of receiving your order.
If more than 30 days have passed since your order was delivered, unfortunately, we cannot accept the return.
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Return Conditions
If you would like to return your order, the following conditions must be met:
The item must be unused and in its original condition.
The item must be returned within 30 days of receiving the order.
The customer is responsible for all return shipping costs.
The item must be returned safely and securely to avoid damage during transportation.
The customer must provide the order number or proof of purchase.
Please contact us before sending any item back. Do not return an item without receiving return instructions from us.
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Handmade Products
Our rugs, poufs, and other products are handmade by Moroccan artisans. Because each piece is individually crafted, slight variations in color, texture, size, or pattern are normal and are not considered defects.
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Return Shipping Costs
For standard returns, the customer is responsible for all return shipping costs.
We recommend using a reliable and trackable shipping service such as DHL or FedEx and keeping your shipping receipt until your refund has been processed.
Majesticmrcrugs is not responsible for items that are lost or damaged during the return shipment.
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Restocking Fee
A 20% restocking fee may be deducted from the refund amount for standard returns.
This fee covers the costs of inspecting, cleaning, repackaging, and processing the returned item.
No restocking fee will apply to damaged or incorrect items.
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Refund Process
Once we receive your returned item, we will inspect it to make sure it meets our return conditions.
If the return is approved, your refund will be processed to your original payment method within 5–10 business days.
The refund will be subject to the applicable 20% restocking fee for standard returns.
Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to appear in your account.
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Original Shipping Costs
Original shipping costs are non-refundable for standard returns.
The customer is responsible for the cost of shipping the product back to us.
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Damaged or Incorrect Items
If you receive an item that is damaged or different from what you ordered, please contact us within 48 hours of delivery.
Please send us:
Your order number
Clear photos of the item
Clear photos showing the damage or incorrect product
After reviewing the issue, we will arrange a replacement or a full refund at no additional cost to you.
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Custom-Made or Personalized Items
Custom-made or personalized products are non-returnable, as they are specially made according to the customer's requirements.
However, if a custom-made or personalized item arrives damaged or incorrect, please contact us within 48 hours of delivery, and we will work with you to resolve the issue.
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Non-Returnable Items
The following items are not eligible for return:
Custom-made or personalized products
Gift cards
Free promotional items
Items returned after 30 days from delivery
Items that have been used, washed, altered, or damaged after delivery
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Exchanges
If you would like to exchange an eligible item, please contact us within 30 days of receiving your order.
The customer is responsible for the return shipping costs for standard exchanges.
The replacement item will be shipped after we receive and inspect the returned product.
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How to Request a Return
To request a return, please contact us first and provide:
Your order number
Your name
The reason for the return
Photos of the product, if applicable
We will then provide you with the return instructions.
Please do not send the product back before contacting us.
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Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Store Name: Majesticmrcrugs
Email: majesticmrcrugs@gmail.com
Phone: +1 (438) 923-2959
We are happy to assist you with any questions regarding returns, refunds, or exchanges.